@inbook{af12f08318054c5aa4d2866842604d8b,
title = "Creating and sustaining competitive advantage in libraries: Wales, a case study",
author = "Judy Broady-Preston and Emma Barnes",
year = "2002",
month = jan,
day = "1",
language = "English",
isbn = "978-3598218293",
volume = "99",
series = "IFLA Publications",
publisher = "K. G. Saur Verlag",
pages = "309--316",
editor = "Rejean Savard",
booktitle = "Education and Research for Marketing and Quality Management in Libraries,",
address = "Germany",
}