Using information to create business value: City of London legal firms, a case study

This paper reports the results of a research project undertaken in 2002, examining the degree to which organisations use information to create business value in a sample of law firms in the City of London. A range of small, medium and large firms were surveyed and managers with strategic responsibility for information flow were interviewed. Results indicate that information is perceived as a valuable asset by law firms, although few could offer hard evidence to support such assertions.