Business process management in academic information services

Research output: Chapter in Book/Report/Conference proceedingConference Proceeding (Non-Journal item)


This paper investigates literature regarding the development of process models within the context of academic libraries. This is an on-going doctoral study and provides an indication of research-inprogress towards design of business models within the library environment. Brief historical analysis of operations research in this context and the development of outcomes-based activity evaluation is offered. The limited literature regarding the emergence of a more systematic view of academic library operations and of other university functions is compared to sources on process modelling in the industrial sector and the potential application of Role Activity Diagrams (RAD). The selection of these
tools is explained from amongst the wide range of alternatives available in other sectors.
Original languageEnglish
Title of host publicationUK Academy for Information Systems Conference Proceedings 2009
Subtitle of host publicationPositive Information Systems
Place of PublicationOxford
PublisherAssociation for Information Systems
Number of pages10
Publication statusPublished - 31 Mar 2009


  • Process Modelling
  • Academic libraries
  • Role Activity


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