CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach

Judy Broady-Preston

CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach

Department of Information Studies

Research output: Contribution to conference › Paper › peer-review

Original language	English
Number of pages	5
Publication status	Published - 2007
Event	7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, "Measuring Library Performance and Organizational Effectiveness: From Research to Practice" - Spier Hotel and Conference Centre, Stellenbosch, South Africa Duration: 19 Aug 2007 → 23 Aug 2007

Conference

Conference	7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, "Measuring Library Performance and Organizational Effectiveness: From Research to Practice"
Country/Territory	South Africa
City	Stellenbosch
Period	19 Aug 2007 → 23 Aug 2007

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title = "CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach",

author = "Judy Broady-Preston",

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Broady-Preston, J 2007, 'CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach', Paper presented at 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, "Measuring Library Performance and Organizational Effectiveness: From Research to Practice", Stellenbosch, South Africa, 19 Aug 2007 - 23 Aug 2007.

CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach. / Broady-Preston, Judy.
2007. Paper presented at 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, "Measuring Library Performance and Organizational Effectiveness: From Research to Practice", Stellenbosch, South Africa.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach

AU - Broady-Preston, Judy

N1 - CD-ROM Plenary

PY - 2007

Y1 - 2007

UR - http://hdl.handle.net/2160/41247

M3 - Paper

T2 - 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, "Measuring Library Performance and Organizational Effectiveness: From Research to Practice"

Y2 - 19 August 2007 through 23 August 2007

ER -

CRM and its usefulness in demonstrating quality in academic libraries: a partnership approach

Conference

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