Quality Tourism Experiences: Reviews, Reflections, Research Agendas

Gayle Jennings, Young-Sook Lee, Amanda Ayling, Brooke Lunny, Carl Cater, Claudia Ollenburg

Research output: Contribution to journalArticlepeer-review

80 Citations (SciVal)


“Quality tourism experiences,” including its singular form, is a well used phrase in tourism industry literature and traveller dialogues. Yet definitions of a quality tourism experience remain elusive. Tourism studies, recreation and marketing literature similarly resonate with numerous applications of the phrase as well as its contributing terms. A social constructivist approach was applied to a literature review, in order to reflect on the status of “quality tourism experiences,” its meanings, as well as research approaches used and research agendas proffered. From the review emerged multiple interpretations and constructions as well as an emphasis on complexity. Research approaches were predicated to post/positivistic approaches. Research agendas essayed to understand specific dimensions of quality tourism experiences along with more holistic frames.
Original languageEnglish
Pages (from-to)294-310
Number of pages17
JournalJournal of Hospitality Marketing and Management
Issue number2-3
Publication statusPublished - 11 Feb 2009


  • quality tourism experiences
  • quality
  • experiences
  • social constructivist
  • filters
  • multiple perspectives


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