Scorecard models and their use in measuring performance: UK retail banks, a case study

Research output: Chapter in Book/Report/Conference proceedingConference Proceeding (Non-Journal item)

Original languageEnglish
Title of host publication"Value and Impact"
Subtitle of host publicationProceedings of the 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, "Value and Impact", Longhirst Hall, Northumberland, 27-31 August 1999
EditorsPat Wressell
Place of PublicationDurham
PublisherInformation North
Number of pages5
Publication statusPublished - 2000

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