Student feedback systems in the Business School: A departmental model

Feedback systems in the Loughborough University Business School operate in the context of a centralised university framework which provides guidelines, codes of practice, questionnaire templates and OMR equipment to read large quantities of forms. Informal feedback is encouraged and a system of course representatives and liaison committees is supported with help and training from the Students’ Union. These are supplemented by questionnaires at module, year and programme level, containing both central and departmental questions. The systems culminate in annual Programme Review Boards whose actions are reported back to students. With suitable safeguards, efforts at closing the loop encourage sufficient student confidence in the system for the results to be reliable and useful. Staff confidence is increased by involvement in the process although this can conflict with central requirements. However central support is crucial for success and Business Schools can resolve this dilemma by taking the lead in university developments.