The implementation of a Lean Six Sigma framework to enhance operational performance in an MRO facility

Jonathan Hill, Andrew Thomas, Rachel Mason -Jones, Sherien El Kateb

Research output: Contribution to journalArticlepeer-review

44 Citations (SciVal)
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Abstract

Lean Six Sigma (LSS) has rapidly established itself as the key business process improvement strategy of choice for many companies. The LSS approach provides significant benefits to companies through its dual focus on reducing waste and increasing value whilst resolving Critical to Quality (CTQ) issues that affect consistency and repeatability in a product and process. The implementation of LSS is finding wider application in many different environments. Through a case study approach, this paper describes the novel implementation of an integrated LSS framework and outlines how it was used to identify the factors that affect supply chain performance in an aerospace Maintenance Repair and Overhaul (MRO) facility. The study outlines the application and measures the effectiveness of the integrated LSS framework through its ability to achieve new and enhanced performance through simultaneously reducing late material calls and reducing and stabilizing Order To Receipt (OTR) times.
Original languageEnglish
Pages (from-to)26-48
Number of pages23
JournalProduction and Manufacturing Research
Volume6
Issue number1
DOIs
Publication statusPublished - 27 Dec 2017

Keywords

  • Six Sigma
  • lean
  • case study
  • framework

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