The JISC user behaviour monitoring and evaluation framework

Jennifer Rowley, Chris Armstrong, Ray Lonsdale, Linda Banwell, Kathryn Ray, Alison Yeoman, Siân Spink, Graham Coulson, Christine Urquhart, Rhian Thomas, Roger Fenton

Research output: Contribution to journalArticlepeer-review

18 Citations (SciVal)


Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999-2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi-dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.
Original languageEnglish
Pages (from-to)302-320
Number of pages19
JournalJournal of Documentation
Publication statusPublished - 2004


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