Uptake and use of electronic information services: trends in UK higher education from the JUSTEIS project

Christine Urquhart, Ray Lonsdale, Rhian Thomas, Siân Spink, Alison Yeoman, Chris Armstrong, Roger Fenton

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The aim of the JUSTEIS project over the first three cycles (1999-2002) was to examine the uptake and use of electronic information services in higher education in the UK, so that planning of JISC services could be informed by trends in usage and evidence of specific needs. The objectives were to: 1) examine what services were used by students and academic staff, and how senior library staff planned services to purchase content and support its use; and 2) examine how library and information services promoted services through their Web pages. Results over the three years explained the growing popularity of electronic journal services, the acceptance of the search engine model for information retrieval and the important role academic staff play in the promotion of electronic information services for student learning. Conclusions and recommendations concern the need for library and information staff to make their approach to integration of information skills into the curriculum appropriate for the discipline, the type of institution, and its strategy for implementation of any virtual or managed learning environment software.
Original languageEnglish
Pages (from-to)167-180
Number of pages14
Issue number3
Publication statusPublished - 2003


  • Higher education
  • information systems
  • United Kingdom
  • User satisfaction


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