What business are we in?: Value added services, core business and national library performance

Judith Broady-Preston; Wendy Swain

What business are we in? Value added services, core business and national library performance

Department of Information Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference Proceeding (Non-Journal item)

Abstract

Reported in this paper are the results of a research project undertaken in 2010/11, examining issues in relation to demonstrating the relevance, value, worth and impact of National Libraries in contemporary society within the context of a global economic recession. In particular, the investigation focused on how these libraries define their core purpose (or business), together with an assessment of the role and relevance of additional (or value-added) services in their strategic thinking, future planning and performance measurement.

Original language	English
Title of host publication	Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services
Subtitle of host publication	Proving value in challenging times
Editors	Ian Hall, Stephen Thornton, Stephen Town
Publisher	University of York
Pages	35-44
Number of pages	10
ISBN (Print)	978-0-901931-11-5
Publication status	Published - Nov 2012
Event	9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times” - York, United Kingdom of Great Britain and Northern Ireland Duration: 22 Aug 2011 → 25 Aug 2011

Conference

Conference	9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times”
Country/Territory	United Kingdom of Great Britain and Northern Ireland
City	York
Period	22 Aug 2011 → 25 Aug 2011

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Broady-Preston, J., & Swain, W. (2012). What business are we in? Value added services, core business and national library performance. In I. Hall, S. Thornton, & S. Town (Eds.), Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving value in challenging times (pp. 35-44). University of York.

Broady-Preston, Judith ; Swain, Wendy. / What business are we in? Value added services, core business and national library performance. Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving value in challenging times. editor / Ian Hall ; Stephen Thornton ; Stephen Town. University of York, 2012. pp. 35-44

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title = "What business are we in?: Value added services, core business and national library performance",

abstract = "Reported in this paper are the results of a research project undertaken in 2010/11, examining issues in relation to demonstrating the relevance, value, worth and impact of National Libraries in contemporary society within the context of a global economic recession. In particular, the investigation focused on how these libraries define their core purpose (or business), together with an assessment of the role and relevance of additional (or value-added) services in their strategic thinking, future planning and performance measurement. ",

author = "Judith Broady-Preston and Wendy Swain",

note = "This is a substantially revised version of a paper originally presented at the 9th Northumbria International Conference on Performance measurement, York, 22-25 August, 2011.; 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times” ; Conference date: 22-08-2011 Through 25-08-2011",

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month = nov,

language = "English",

isbn = "978-0-901931-11-5",

pages = "35--44",

editor = "Ian Hall and Stephen Thornton and Stephen Town",

booktitle = "Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services",

publisher = "University of York",

address = "United Kingdom of Great Britain and Northern Ireland",

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Broady-Preston, J & Swain, W 2012, What business are we in? Value added services, core business and national library performance. in I Hall, S Thornton & S Town (eds), Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving value in challenging times. University of York, pp. 35-44, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times”, York, United Kingdom of Great Britain and Northern Ireland, 22 Aug 2011.

What business are we in? Value added services, core business and national library performance. / Broady-Preston, Judith; Swain, Wendy.
Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving value in challenging times. ed. / Ian Hall; Stephen Thornton; Stephen Town. University of York, 2012. p. 35-44.

Research output: Chapter in Book/Report/Conference proceeding › Conference Proceeding (Non-Journal item)

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T1 - What business are we in?

T2 - 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services “Proving value in challenging times”

AU - Broady-Preston, Judith

AU - Swain, Wendy

N1 - This is a substantially revised version of a paper originally presented at the 9th Northumbria International Conference on Performance measurement, York, 22-25 August, 2011.

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N2 - Reported in this paper are the results of a research project undertaken in 2010/11, examining issues in relation to demonstrating the relevance, value, worth and impact of National Libraries in contemporary society within the context of a global economic recession. In particular, the investigation focused on how these libraries define their core purpose (or business), together with an assessment of the role and relevance of additional (or value-added) services in their strategic thinking, future planning and performance measurement.

AB - Reported in this paper are the results of a research project undertaken in 2010/11, examining issues in relation to demonstrating the relevance, value, worth and impact of National Libraries in contemporary society within the context of a global economic recession. In particular, the investigation focused on how these libraries define their core purpose (or business), together with an assessment of the role and relevance of additional (or value-added) services in their strategic thinking, future planning and performance measurement.

UR - http://www.york.ac.uk/media/abouttheuniversity/supportservices/informationdirectorate/documents/9th%20Northumbria%20Conference%20Proceedings.pdf

UR - http://hdl.handle.net/2160/11840

M3 - Conference Proceeding (Non-Journal item)

SN - 978-0-901931-11-5

SP - 35

EP - 44

BT - Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services

A2 - Hall, Ian

A2 - Thornton, Stephen

A2 - Town, Stephen

PB - University of York

Y2 - 22 August 2011 through 25 August 2011

ER -

What business are we in? Value added services, core business and national library performance

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What business are we in? Value added services, core business and national library performance

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