Predicting supply chain effectiveness (SCE) through Performance Management Systems (PMSs)

: Evidence from Logistic Services in the UAE

Abstract

The current study set out to look into how performance management systems (PMS) might help logistic services in the United Arab Emirates achieve supply chains effectiveness (SCE). Using a mixed method approach, this study employed the self-administered questionnaire and semi-structured interviews to investigate the connections between SCE and its precursors. Examining how goal alignment, networking commitment, and decision-making play a part in accomplishing the SCE was the focus of the quantitative aspects. The research used a quantitative cross-sectional survey to identify the key metrics that were used in management systems. Data were gathered through online questionnaires. Through a deliberate selection strategy, 150 respondents were selected from two eminent private firms in the UAE who were employed in various logistics and supply chain jobs. In order to clarify and augment the quantitative data, fourteen interviews with top level managers from the two case supply chain organizations were undertaken. In essence, the interview questions utilized in this study were designed to discover supply chain management methodologies, trends, practices, and abilities in order to achieve effectiveness. The quantitative section's findings indicated that decision-making, goal alignment, and networking commitment all have a considerable positive influence on SCE. Furthermore, the study concludes that PMSs that are essential to decision-making, goal alignment, and a commitment to networking, as well as other variables such as delivery, cost, flexibility, and quality, have a strong favourable effect on SCE. While the qualitative section's findings suggested that managers highlighted the practices that reflect seven internal characteristics of an organization that are interrelated and must be aligned to be effective, namely strategy, structure, systems, shared values, skills, workforce, and style. The significance of the study includes promoting the creation of a systematic approach for interpreting the supply chain and assessing its relative efficacy while considering the methodological basis regarding the regressions among its aspects and the efficacy of its competitive supply. By combining aspects of a competitive supply chain through SCE, the structure can help supply chain professionals with a better grasp of its complexities. The study’s limitations include the challenges faced while collecting data from the government sector and COVID-19 restrictions.

Date of Award	2023
Original language	English
Awarding Institution	Aberystwyth University
Supervisor	Michael Christie (Supervisor)